Bet-at-Home Review

 

About Bet-at-Home Sportsbook

Bet-at-Home was founded in 1999 in Wels, Upper Austria, by Jochen Dickinger and Franz Omer and in the year 2000 it went online. In December 2004, this European online sports betting company was listed on the Frankfurt Stock Exchange. It now has offices located in Germany, Austria, Malta and Gibraltar, and through its Maltese company it has been issued its license for sports betting as well as casino and poker. This online sportsbook is now incredibly popular throughout Europe, especially through Central Europe and it serves around 4.8 million punters. It caters for around 11 different languages  and has upward of 300 highly qualified and dedicated staff. In this Bet-at-Home review, we’ll see what it is that has made it the go to bookmakers throughout Europe.

 

 

Market Offering

There is a huge variety of sports and markets on which to place your bets on at Bet-at-Home. Their products range from the most obvious European sports, such as football, to the lesser known delights of Bandy. As this is a sportsbook whose key market is in Central Europe, with punters coming from Poland, Germany, Slovakia and the Czech Republic, this is very much reflected in the market choice, where it excels in not just football, but also basketball, handball and volleyball. In total it offers around 25 different sports with over 7,000 daily bets. The main sports it currently offers are:

FootballTennisBasketballHandballVolleyball
Ice HockeyDartsRugbyBoxingCycling

However, it also offers others such as:

Ski JumpingBiathlonCross-country SkiingAmerican Football
BaseballMotor SportsBeach VolleyballAussie Rules
Combat SportsTable TennisBandyFloorball
FutsalWater PoloSnookerBowls
BadmintonCricketGolf

There are also various eSports to bet on, such as: Counter-Strike; League of Legends; Dota 2; PUBG; Overwatch and StarCraft II.  You can also place bets on political events and society events such as Game of Thrones questions like: Who will kill Cersei Lannister? In all, there are so many sports and markets covered, no matter where you’re from, that you will find the bet you’re searching for: whether it’s Champions League football or betting on when a man will land on Mars, there’s a bet out there with your name on it.

In-Play Betting

This is definitely an area that should award Bet-at-Home with decent marks. It’s incredibly simple to access the live betting from the sports betting home page and there is an impressive amount of choice on offer from a vast number of sports. All you have to do is click on the live betting tab on the home page and you will then be shown a full menu of options to choose from.

Not only is there an impressive in play and live option for the obvious markets, such as tennis and football, but also for other sports. You can bet in-play in markets such as rugby, darts, handball, volleyball and even table tennis.  On top of that, eSports such as League of Legends even has its own in-play betting for its fans.

As an added Bet-at-Home bonus, it also offers combi and multi live bets, which adds to your in-play betting experience even more. When it comes to live, in-play betting, this really has to be one of the best in the industry with a huge amount of variety that easily eclipses many of its top competitors. However, despite the in-play betting options, currently there is no live-stream available.

Odds

The odds that are presented at Bet-at-Home tend to be presented in a decimal format, which is favoured by many of the central European bookmakers. Although this may be initially unfamiliar to British punters, it is actually really simple to work out decimal odds and actually makes it easier to work out your possible winnings.

Although it’s not always visible on odds comparison search engines, in general the odds on offer are competitive. You will be able to find decent odds on a wide range of top sports, all very easy to locate. This is another area that makes it a very good sportsbook to use.

Bonuses

T&Cs Apply

Welcome Bonus

There is a great Bet-at-Home welcome bonus on offer when you sign up for Bet-at-Home, which is effectively a 50% bonus up to €50. The site does advertise it as a €50 sports bonus, but you will only get that amount if you deposit €100 or more. So don’t be fooled into thinking that this is an automatic €50 bonus. To redeem the welcome offer, simply register and top up your betting account; after this,  click on ‘Redeem Bonus’ under ‘My Account’; then enter the bonus code ‘FIRST’ and then they’ll credit 50% of the paid amount into your betting account.

When claiming, do make sure you fully understand the terms attached to the bonus. You must activate it within 90 days of redeeming it, then you have to roll-ver the deposited amount and bonus four times with minimum odds of 1.7 before you are able to redeem any money. So, if you deposit €100 then you must rollover €600 (€100 deposit + €50 bonus) x 4 before withdrawing.

When it comes to sportsbook bonuses, this is a decent offering compared with some others, although you will have to work for your winnings.

Winner of the Day

Bet-at-home has a promotion where it gives away €50 to one of its chosen customers every day. However, if it isn’t redeemed then it rolls over, so the next chose person will get €100 and so in. This can go on until it reaches well over €1,000 if the chosen customers don’t come in and claim the cash. This really is giving you something for absolutely nothing – just for logging in.

Send Me Sixty

Another random cash promotion is the Send Me Sixty campaign. Bet-at-Home is sending out €60 a day via SMS. To be in with a chance of getting the cash all you have to do is type in your valid phone number and you’ll automatically be able to participate. You could then be that random lucky punter who gets a €60 voucher sent to your phone

Betmastercup

This Bet-at-Home bonus is for the most knowledgeable punters out there. Every month the Betmaster cup is up for grabs and as a customer you can automatically take part. Every winning bet you make will see you climb up in the rankings, and the higher the odds of the bet you win, the more points you’ll get on your way to the top. If you are one of the top 3 punters that month then you will be rewarded with betting vouchers.

 

 

Security and Regulations

As you can well imagine, Bet-at-Home is completely licensed throughout many countries within Europe. It has got licenses from Malta Gaming Authority. Furthermore, it has been licensed in Germany by the Ministry of the Interior of Schleswig-Holstein. On top of this, the UK Gambling Commission and the Irish Government have also licensed it for sports betting. Therefore for most countries, including the UK, it is fully compliant and licensed. It is also certified by Essa, the European Sports Security Association, which again shows its safety, as well as the European Gaming and Betting Association, the German Sports Betting Association and the Austrian Association for Betting and Gambling. Furthermore it is compliant with Responsible Gaming. These governing bodies will all make sure that the site treats you fairly and honestly.

As well as being fully compliant, Bet-at-Home also states that is uses SSL security to protect customer’s data. Bet-at-Home employ the 128-bit SSL encryption technology, which is supported by Mozilla Firefox, Google Chrome, and Microsoft’s Internet Explorer. As well as this, all the payment methods available offer their own measures of security, so you can rest assured that your data and your money is safe and secure at Bet-at-Home.

Other measures Bet-at-Home take to ensure complete security is:

  • Vulnerability scans – quarterly by PCI-DSS approved vendors and quarterly internal scans.
  • Annual penetration testing by 3rd parties.
  • Protections of the production environment by enterprise IDS/IPS systems.
  • HTTPS security regarding integrity  and confidentiality of customer interfaces.
  • Operation of a centrally managed enterprise anti-virus system.
  • Monitoring of centralised logs by a SIEM (Security Information Event Management) system.
  • Security controls in various areas (user accounts, disaster recovery, backup/restore, firewall/router configurations, data classification and anti-virus).
  • ISO/IEC 27001 certified data centre providers.

Banking Options

There are many banking options available at Bet-at-Home, on which you can deposit and withdrawing. With all methods, except the bank transfer, depositing is instant; so as soon as you place that money down you’re good to make your first bet. Currently you can use:

MethodDepositWithdraw
Visa / Visa Debit
MasterCard
Diners Club
EPS
Trustly
Neteller
Skrill
Skrill 1 Tap
Paysafecard
Giropay
PayPal
SOFORT
iDEAL
Paybox
Bank Transfer
Voucher

All of these methods have no fees attached and allow you to pay in EUR, GBP. CHF, DKK, PLN, USD, BGN, RON, CZK, and SEK

With regards to withdrawing, the options are more limited and all methods carry different fees and limitations. In terms of withdrawals times, they tend to differ between the different methods you use. If withdrawing with credit and debit cards, it can take between 3 to 5 days, whereas if you choose to withdraw via eWallet, these transactions are usually complete within 24 hours of request.  For UK Customers, the following minimum and maximum withdrawals apply:

MethodMinimum WithdrawalMaximum WithdrawalFee
Bank Transfer003 withdrawals per month free then £5 after that.
Skrill£10£6,0002 withdrawals per month free, afterwards £5
Credit Cards£100£5,0000
Neteller£10£10,0000
PayPal£50£5,0000
Trustly£10None3 withdrawals per month free, afterwards £5
Paysafecard£10£5,0000

Be aware that Bet-at-Home states that it reserves the right to make all payouts in Euros.

 

 

Customer Service

Bet-at-Home offers very good customer service. The help tab is clear and prominent, allowing you to access the service very easily. If you click on the help tab, then it brings up a contact form where you are able to message them with the nature of your query and leave your details. Bet-at-Home will then contact you with further assistance. In this tab you can ask a general question, leave praise – or criticism, or report a technical problem. There is also an FAQ tab to assist further.

If you would rather more immediate contact then there are other ways to contact. If you want, you can use the live chat option or use the Malta phone number +356 2010 2510. You even have the option of faxing them on +356 2010 2590 or emailing them on [email protected]. You could even write them a letter if you so wish.

The agents were incredibly friendly and helpful and provided a very good service. This is a great customer service department.

User Experience

bet-at-homebet-at-home

The Bet-at-Home homepage is definitely a no frills affair, which isn’t necessarily a bad thing. It loads quickly and is simple to use and easy to navigate. Finding everything you need is a straightforward process as the site is intuitive and clear. All the sports available are listed on the right hand side of the screen.

Any information needed is readily available to you as soon as you enter the site, and you can check the payment methods available before you even choose to register. Also it offers quick and easy access to its social media channels. There is also a news page to give you all the sports news you need to know on any upcoming events. It’s also very easy to find its vast live in-play betting section too.

The site is easy on the eye, with its pale paste colours and the designers have kept the graphics to a bare minimum, so there are no distractions. In terms of usability and overall functionality, this is a great interface.

Mobile Experience

If you want to take you Bet-at-Home sports betting experience on the move, then there’s a great mobile app of the site for both Android and iOS users. The functionality of the mobile site works in a very similar way to the desktop site. It is easy to navigate, offers an impressive range of in play streaming and gives you the experience of Bet-at-Home when you’re anywhere but home.

Conclusion

Bet-at-Home is a fantastic sports betting site with a great market and sports offering, although it doesn’t offer horse racing, which is rather strange. However, the football betting is very good. The odds are competitive and it does afford you the opportunity to make wagers on some pretty unique events. There is a great customer service support desk available and the banking is varied and quick. As well as this, it is regulated by the biggest governing bodies in the industry. This is a very impressive sportsbook, and although it isn’t primarily aimed at the UK market, it still is very competitive with all that is on offer.

 

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Bet-at-Home Review
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